We respond within 24 hours

Support Centre

Get help with system issues, feature requests, billing, and more.

How Can We Help?

Choose the right support channel based on your query type. For emergencies, always start with the WhatsApp group.

WhatsApp Group

For system bugs, downtime, or any urgent operational issues. Send a message or voice note in English.

Message Us
Phone Support

For costing queries, future enhancements, and discussion of features outside the current scope.

Email Support

For non-urgent queries, detailed issue reports, or documentation requests. We reply within 24 hours.

Send Email
Add Staff to Group

Need to add a new team member to the support WhatsApp group? Use the link below.

Request Access

Quick Reference Guide

Query Type Recommended Channel Contact Number
System bugs, downtime, or critical issues WhatsApp Group / Voice Note +91 94266 16652
+91 91065 63248
Costing queries Personal Contact +91 94266 16652
Future enhancements or new feature requests Personal Contact +91 94266 16652
Add new staff to WhatsApp group Use this Link +91 94266 16652

Business Hours

Our standard support hours are:

Sunday – Thursday
9:00 AM – 5:00 PM (Kuwait Time, GMT +3)

We understand your operations may require support outside these hours. We will do our best to assist when personnel is available — but please avoid non-urgent requests outside working hours.

Emergency Protocol

An Emergency is any event where client operations have completely stopped and cannot be resumed without our intervention.

  1. Message the WhatsApp support group immediately.
  2. If no response within 15 minutes, call directly: +91 94266 16652
  3. Emergencies are of paramount importance — we will support you to the best of our ability at any time.
Reply in 24 Hours
WhatsApp Support
Direct Phone Line
Emergency Coverage